Shipments and returns
Your pack shipment
Parcels are generally dispatched within 2 days after receipt of payment. We offer transportation by La Poste and its international partners or by DHL, in economy mode or in express.
Whichever shipment choice you make, we will provide you with a link to track your parcel online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your parcel will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Be careful of the fact that DHL needs a signature to deliver a parcel and therefore can't deliver in Post Office Box. Please use the Postal Services if you wish to use a PO.
Parcels are send each day at approx. 4pm. Your shipment will be made the day of your order if you order before 3pm. Don't hesitate to contact us for special shipments (for example if sipment should be delayed until the end of the holidays).